Privacy Policy

We highly value your privacy. This policy outlines how information is collected when you visit the website www.hotelx.com (the “Site”) and use the services (as defined in the Terms of Use), as well as how Guest Reservations (“HOTELX,” “HOTELX LLC,” “we,” or “us”) uses and discloses this information. When you make a booking through the Site, your information is transferred to the respective hotel where you made the booking. Through the services, we may also display and send you offers and deals that may interest you. By using the Site and Services, you agree to all the terms of this Privacy Policy. If you do not agree to these terms, you should immediately cease using the Site and Services.

Children

At Guest Reservations (“HOTELX”), we do not seek to collect personal information about children under the age of 13. You must be 18 years or older to use the site. We may collect information from parents or guardians regarding family bookings with their consent. If we become aware that a child has provided information through the site, we will take immediate action to delete that information. We also honor requests from parents or guardians to review or delete information about their child

Security

Guest Reservations (“HOTELX”) places great importance on data security and implements reasonable measures to protect personal information from loss or theft, such as data encryption, restricted access, and firewalls where necessary. However, complete security over the internet or in any particular situation cannot be guaranteed. HOTELX is not responsible for any harm, loss, or damage that may result from sending personal or confidential information over the internet, and you should take your own precautions to protect your sensitive information. If you have any questions about the security of our site, please contact us through the “Contact Us” page.

Information Collected

We collect and use customer information as needed to provide excellent service, including informing customers about our hotel reservation services, deals, and other opportunities via email. We also use this information to run and improve our business, including our reservation services and marketing. When you use our site or services, we may need to collect certain types of personal information, such as:

• Reservation Information and Customer Support

You can browse the site without providing personal information. However, to access certain services such as making a hotel reservation, we require you to provide personal identifiers such as your name, phone number, contact details, and billing information. If you make a booking, we also collect details about your transaction and reservation, along with other personal information as shown on the site. You may also provide information when communicating with our customer support team. You always have the option not to provide some information by choosing not to use a particular feature. By providing us with your information, you confirm that it is accurate, complete, and true, and that you are authorized to provide it to us.Public Content

We may collect information that you publicly upload, such as when you post a review or comment about HOTELX.

• Device and Internet Connection Information; Cookies and Other Tracking Technologies

The site uses technologies such as cookies and similar methods to collect information about your preferences and analyze your behavior on the site. Through these technologies, we display personalized content based on your activity, analyze trends, and manage the site more effectively. We also use them to track users’ movements around the site, serve targeted ads that match your interests, and gather demographic data about our users in general. The data we collect may include your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), geolocation information, pages you visited, operating system, and timestamps. This automatically collected data may be combined with other information we have about you, and we may receive reports based on this data. Although our goal is to understand user behavior, we use this information for the purposes outlined in our policy.

• Analytics/Measurement:

We also use third-party cookies to analyze how visitors interact with the site and to improve its performance. The information we gather includes the pages you have visited, the referring or exit pages you entered or arrived from, the type of device or platform you used, along with timing and other details such as the number of clicks on a specific page, mouse movements, scrolling activity, the search terms you used, and the text you typed while using the site.

Please note that without cookies, you may not be able to access some features of the site. Additionally, removing all cookies from your device may affect your future visits to certain websites, including this site, as you may be required to enter your information each time you return.

• Third-Party Information

We may receive information from third parties, such as transaction details that include your booking information and transaction ID, as well as customer support information, to help facilitate your booking and provide services to you. Additionally, we may obtain information from third parties, including public information from verification services and consumer reporting agencies, to ensure regulatory compliance, data accuracy, and to prevent fraud. We use this data to develop, offer, and deliver our services, process transactions, and comply with legal and regulatory requirements. We do not purchase third-party data lists for marketing purposes. We may also receive data, such as booking or device information, from third-party cookies or applications like Google and Facebook, or from our partners, affiliates, or individuals purchasing services on your behalf. If you provide information about others to make a purchase, you confirm that you have consent for data sharing and that each individual has agreed to our privacy practices.

• Public and Other Information

We may display testimonials from satisfied customers on our site, along with other endorsements. By posting public content about us, you agree that we may share your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us through our “Contact Us” page. Additionally, we may collect information from you related to promotions, when you communicate with us or our customer support, or when you provide it to us in any other way. We may also make inferences about your preferences based on the information described in this Privacy Policy. For example, we may use data about offers you have viewed or purchased to display content that is more relevant to your interests.

• Retention of Information

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, enforce legal agreements, and resolve disputes. We may work with partners and service providers to assist us in retaining information, in accordance with the provisions in this policy.

Our retention of personal information is determined by various factors, such as our relationship with you, whether there is a pending transaction, booking, or account, as well as business or legal obligations to retain information, including transaction and customer support data. It also takes into account other considerations, such as maintaining evidence or complying with legal or contractual requirements.

Use of Information

• Reservation Services.
  

  HOTELX is an independent travel agency with access to over 100,000 hotels. We aggregate deals for users by connecting with these different hotels. When you search for or make a reservation, your information is transferred to companies associated with our platform, including the respective hotel(s) where you make your booking, to provide, fulfill, confirm, and update your reservation. In other words, you are using the site to transfer your information to and interact with these third parties, and we use your information to facilitate the services you request and fulfill our contractual terms. We do not transfer or disclose your personal information to third parties except in this context or as otherwise described in this Privacy Policy

• To Administer and Improve the Services.
  

  We use information related to your activities on the site to measure your interest in third-party hotel bookings, as well as to communicate with you via email and text messages to inform you about reservations you have viewed or booked. These messages may also include follow-up notifications if you haven’t completed your transaction. We also send you special offers from HOTELX or its affiliates, along with notifications and updates. This information is used to customize your experience, improve the content and offerings, and analyze the usage and improvements of the site and services. Additionally, we may use it to provide customer support services.

• Legal Purposes.
  

  We use information to detect errors and protect ourselves from criminal activity, as well as to enforce our terms and rights. We also use your information to prevent fraud, generate reports for analytics and business reporting, facilitate asset transactions, and ensure compliance with legal obligations. At times, we may review data across multiple users to identify potential issues.

• Security.
  We use information for security purposes, including to authenticate guests and accounts.
• Marketing.
  

  We use information for the legitimate purpose of displaying relevant advertising, and we also use it with your consent for certain marketing activities. We reserve the right to send you notices when required by law or necessary to service your account. We may use data collected from cookies to display and send relevant advertising. Additionally, we may use the information you provide or based on your interactions to send electronic communications. If you no longer wish to receive our promotional communications or newsletter, you can opt out by following the instructions in each communication, by emailing us through our “Contact Us” page.

Disclosure of Your Information

Here are some of the ways your information may be disclosed in connection with the Services. We may also disclose aggregate and/or anonymized information that does not identify you. If you do not want us to share your personal information as described below, you can contact us through our contact us page or the contact information provided below.

• Hotels.
  We disclose your information to the respective hotel(s) or other places of accommodation where you book to provide and fulfill your booking requests.
• Platform Vendor.
  A third-party platform (as described in the Terms of Use) is used to provide booking services and fulfill orders on our site. When you make a reservation on the site, your personal information such as contact details, billing information, and booking details may be transferred to the vendor and their affiliates or related partners. We act only as a booking agent when collecting and verifying payment data. After payment confirmation, the booking is forwarded to the vendor for execution, and your information is collected by the vendor to facilitate booking confirmation, customer services, and promotional and transactional communications. Once the order is confirmed, the vendor’s privacy policy and practices, which we do not control, will apply.
• Service Providers and Contractors.
  We share your information with service providers such as payment processors, customer support, and other travel vendors as necessary to meet your needs and provide our services. Analytics and customer support providers may use the information to help analyze trends and manage the site and services. Additionally, we may disclose information to contractors who are not service providers but to whom we disclose information for business purposes, such as providing products or services you requested or considered. We may also collaborate with third parties to conduct surveys on the site from time to time.
• Legal Requests.
  HOTELX cooperates with law enforcement and third parties for law enforcement purposes, protecting intellectual property rights, and safeguarding our customers. We may disclose information in response to verified legal requests from authorities or government officials, such as subpoenas, court orders, or similar legal processes. We may also disclose information if we believe in good faith that it is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activities.
• Public Content.
  We may disclose public content, such as reviews or testimonials, for commercial advertising purposes. For example, we may post customer reviews on our site.
• Consent.
  

  We may disclose your personal information if we obtain your prior consent.

  In the end, while we follow reasonable practices to protect your privacy and security, we do not guarantee, nor should you expect, that your personal information or private communications will always remain safe and confidential.

• Other Websites.
  

  This site contains links to other websites. HOTELX is not responsible for the privacy practices of third parties or their websites, even if they are linked from this site. This Privacy Policy applies only to information collected by this site. If you disclose your information to other parties, different rules may apply to their use or disclosure of your information

Your Rights

HOTELX is responsible for processing personal information and data on the Site as outlined in this document. We place great importance on your privacy rights and strive to provide flexibility in how your personal information is used and shared. In accordance with applicable laws, you are entitled to certain rights and choices regarding your personal information. Generally, we adhere to the privacy rights outlined below, subject to certain limitations permitted by law

• The right to opt-out:
  

  You have the right to opt-out of certain data practices. For example, you can unsubscribe from our marketing communications (please note that we may still send non-marketing messages, and that consent to receiving marketing communications is not mandatory to use the Services). You have the right to opt out of the “sale” or “sharing” of your personal information to the extent applicable. You can also opt out of the use of automated decision-making technology if applicable.

• The right to non-discrimination:
  We will not discriminate against you for exercising your rights.
• State Specific Laws:
  Several states have enacted privacy laws that may apply to you, including if you are a resident of Delaware, Texas, Virginia, Connecticut, Colorado, Utah, Iowa, Indiana, Tennessee, Oregon, Montana, Florida, New Jersey, New Hampshire, and California. For example, the California Consumer Privacy Act (“CCPA”) governs certain California-related conduct. Under California’s “Shine the Light” law, California residents may also request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. Further, if you are a California resident under the age of 18, California Business & Professions Code Section 22581 permits you to request and obtain removal of content you have publicly posted. Please note that such a request does not ensure complete or comprehensive removal of public content.
• International Laws:
  Depending on where you live, you may have additional rights. For example, residents of the European Economic Area (EEA) generally have the right to access the information we hold about them, and to request that their information be corrected, updated, or erased. They also have the right to object to or request restrictions on certain processing of their information. Our legal basis for collecting and using your personal data is your consent, the performance of a contract, or when the collection and use is in our legitimate interests and does not override your data protection interests or fundamental rights. You may withdraw your consent for our collection and use of your personal data at any time. Please note that withdrawing your consent will not affect the lawfulness of any processing we carried out prior to your withdrawal, nor will it affect the processing of your information based on other lawful processing grounds, such as contract performance.
• Other Laws:
  

  If certain other privacy laws apply to you that afford you with additional rights, please contact us to make a request.

  If you would like to make a privacy request or have any questions, please contact us as described below. If you are making a privacy request, we may ask you to verify your identity and request before taking further action.

Financial Incentives

We may offer incentives related to collecting, retaining, or sharing information that could be considered a “financial incentive” or a “price or service difference.” If you choose to participate in such an offer in accordance with the terms outlined at the time of registration, we may collect information such as your name and email address. Any price or fee difference, such as a discount, will be reasonably linked to the value of the data. For more information, please refer to the account section above. If you wish to withdraw from the offer, please contact us as outlined below.

DNT

We do not support the Do Not Track (“DNT”) feature. DNT is a setting in your web browser that allows you to indicate to websites that you do not wish to be tracked. You can activate or deactivate this setting by going to the preferences or settings page in your browser.

It is important to note that whether you enable or disable this feature, it will not impact how we gather or use your information on our website.

Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time by posting the updated terms on the Site or notifying you in another way. By continuing to use the Site or Services, you accept the revised Privacy Policy. It is your responsibility to check this Privacy Policy whenever you visit the Site to ensure you are aware of the current terms. Any changes to the policy will take effect 30 days after being posted on the Site. If we make significant changes to this Privacy Policy, we will notify you either by posting a new version or through other means.

How to Contact Us

If you have questions or concerns regarding this Privacy Policy, you should first contact Customer Service through our contact us page. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please visit our contact us page.

This Privacy Policy was updated October 20, 2024.