These terms and conditions, may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the (website)) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
Welcome to the HOTELX.com website (“This Website”) is provided to assist customers in gathering travel information, determining the availability of travel related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other usage. The terms (we), (us), (our), (HOTELX) and (HOTELX.) they refer to HOTELX., a Florida corporation. The term (you) refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the [Terms of Use] or [Agreement]).
Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, Please do not use or book any reservations through this Website or our call center agents.
As a condition of your use of this Website, you warrant that:
We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
HOTELX is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.
You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (Claims) by contacting HOTELX Customer Support at support@hotelx.travel. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.
Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, travel suppliers, or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms of Use as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to (HOTELX Legal: Claim Manager, at HOTELX 7402 North 56th Street Suite 355 Tampa, FL 33617 United States). If we request arbitration against you, we will give you notice at the email address or street address you have provided.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.
The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
If your booking or account shows signs of fraud, abuse or suspicious activity, HOTELX may cancel any travel or service reservations associated with your name, email address or account, and close any associated HOTELX accounts. If you have conducted any fraudulent activity, HOTELX reserves the right to take any necessary legal action and you may be liable for monetary losses to HOTELX, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact HOTELX Customer Service.
You acknowledge that the HOTELX Group pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the HOTELX Group provide you services to facilitate such booking of reservations for a consideration (the facilitation fee). The room rate provided is a compound of the pre-negotiated room rate for rooms reserved on your behalf by the HOTELX Group and the facilitation fee retained by the HOTELX Group for their services. You authorize the HOTELX Group to book reservations for the total reservation price, plus tax recovery charges, service fee, and where applicable, taxes on the HOTELX Group Services.
HOTELX is a privately-owned company not affiliated with any event or other organization. You agree to arrange payment no later than 24 hours after submitting this booking form.
You authorize the HOTELX Group to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the HOTELX Group do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g., sales and use occupancy, room tax, excise tax, value added tax, etc.) that the HOTELX Group pay to the hotel suppliers for the taxes due on the hotel’s rental rate for the room. The hotel suppliers invoice the HOTELX Group for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the HOTELX Group act as co-vendors with the supplier with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate are 25%. The actual tax amounts paid by the HOTELX Group to the hotel suppliers may vary from tax recovery charge amounts, depending upon the rates, taxability, etc., in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation. Service fees retained by the HOTELX Group for their services vary based on the amount and type of hotel reservation.
Reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
If your booking or account shows signs of fraud, abuse or suspicious activity, HOTELX may cancel any travel or service reservations associated with your name, email address or account, and close any associated HOTELX accounts. If you have conducted any fraudulent activity, HOTELX reserves the right to take any necessary legal action and you may be liable for monetary losses to HOTELX, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact HOTELX Customer Service.
Upon submitting your reservation request, you will receive a proforma invoice and your booking form information, as well as a hotel confirmation number. If your guests’ names are TBD, make sure to complete this information before check-in, at least 30 days prior.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 15 to 30 days) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges, and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.
You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid hotel reservations.
Sales, use, and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact HOTELX group travel specialists or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit. Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by HOTELX for your hotel booking.
HOTELX is a privately-owned company not affiliated with any event or other organization. You agree to arrange payment no later than 24 hours after submitting this booking form.
You authorize the HOTELX Group to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the HOTELX Group does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g., sales and use occupancy, room tax, excise tax, value-added tax, etc.) that the HOTELX Group pays to the hotel suppliers for the taxes due on the hotel’s rental rate for the room. The hotel suppliers invoice the HOTELX Group for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the HOTELX Group act as co-vendors with the supplier with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate are 25%. The actual tax amounts paid by the HOTELX Group to the hotel suppliers may vary from tax recovery charge amounts, depending upon the rates, taxability, etc., in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation. Service fees retained by the HOTELX Group for their services vary based on the amount and type of hotel reservation.
Reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
If your booking or account shows signs of fraud, abuse, or suspicious activity, HOTELX may cancel any travel or service reservations associated with your name, email address, or account, and close any associated HOTELX accounts. If you have conducted any fraudulent activity, HOTELX reserves the right to take any necessary legal action and you may be liable for monetary losses to HOTELX, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact HOTELX Customer Service.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. HOTELX has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, HOTELX and HOTELX Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, HOTELX, expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Hotel ratings displayed on this Website are intended as only general guidelines, and the HOTELX Group and HOTELX Partners do not guarantee the accuracy of the ratings. The HOTELX Group, the HOTELX Partners and their respective suppliers make no guarantees about the availability of specific products and services. The HOTELXGroup, the HOTELX Partners and their respective suppliers may make improvements and/or changes on the Website at any time.
For quick answers to your questions or ways to contact us, visit our Customer Support Center. Or, you can write to us at:
